Public Folder HelpDesk for Outlook

Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. E-mail history. Powerful, integrated Statistics tool facilitates business intelligence. Knowledge base. Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables. PDA-integration. Open webform for receiving support questions online. Outlook form can be customized by administrator. VB 6 and .html source code available for purchase if further customizations are needed. Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking. Free 30 day trial! Organization price (690 US$ including 1 year support) - no limits on number of users. Extensive documentation: many video demonstrations and downloadable manual and slideshow online. Compatible with Outlook 2000-2003, Vista, IE7 and Office 2007. Public Folder HelpDesk for Outlook is licensed as shareware, the cost of the registered version is $990 and full download size is 8.57 MB. You can download a free version of Public Folder HelpDesk for Outlook by following download link at Free Downloads section of this page. Public Folder HelpDesk for Outlook is developed or distributed by kalmstrom.com Outlook Solutions and is listed under business helpdesk & remote pc.

Software Screen Shot

Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or web.

Related Software

mail history video demonstrations text sort outlook form export reports helpdesks report generator business intelligence e mail outlook 2000 customizations support questions outsourced co workers ms excel conversations source code knowledge base ie7 additions

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Publisher:

kalmstrom.com Outlook Solutions

Cost:

$990

License Type:

Shareware

File Size:

8.57 MB

Release Date:

9/16/2008

Platforms: Windows 2000, XP, Windows 2003, Vista

Keywords: help desk solution computer support call center help statistics help desk software software support helpdesk issue tracking help desk management outlook essential statistics itil customer support group support it help desk support

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